Account and billing
Use Account for sign-in state, learning target, subscription status, checkout, billing portal, data export, and account deletion.
Support without noise.
Fast routes for account issues, coverage questions, reveal feedback, and safe-use boundaries.
Prelaunch boundary
No public support intake is active yet.
This candidate does not provide a monitored support inbox, support form, automated password reset, refund request channel, or transactional account email. It must not accept live enrollment until those paths have named owners, tested delivery, receipts, and escalation rules. Never use this page for patient care or an emergency.
Machine state: prelaunch-blocked.
Supported coverage
ADH is CCM-first today. Other exam goals can be recognized as demand signals, but they are not served as supported lanes until coverage exists.
Feedback
After a reveal, use the structured feedback controls. They store only bounded metadata, never your clinical free text.
Data and privacy
Do not enter patient-identifying or patient-specific information. ADH is educational only and refuses patient-specific medical advice.
Terms and membership
Review the exact versioned launch-candidate terms, including the education-only, no-guarantee, billing, cancellation, and refund boundaries.
FAQ
Common friction points
Why will ADH block some questions?
It will not handle patient-specific advice, patient-identifying details, or unsupported exam lanes represented as covered content.
Where should I report a wrong explanation?
Use Fix after the reveal. That keeps feedback structured and avoids storing case text or private details.
Where are notes and bookmarks?
Signed-in learners can use Notes for saved teaching points and misses. Do not enter patient information.
Where is timed practice?
Timed practice is part of the controlled product experience. Start with one untimed case, then use your account path when Test Blocks are available to you.
How do I cancel?
After an active subscription exists, use Manage billing in Account to open Stripe's hosted customer portal. Cancellation is intended to stop renewal while access continues through the paid period. This must be verified in Stripe TEST before enrollment opens.
How do I request a refund?
The launch candidate defines a seven-calendar-day window for the first subscription payment. The controlled request channel and operator workflow are not active yet, so live enrollment remains blocked until they are tested.
What if I forget my password?
Automated password reset and recovery email are not active in this candidate. Do not create another paid account. Live enrollment remains blocked until a controlled recovery route and transactional email delivery are tested.
Billing boundaries
Cancel, refund, and account access
Signed-in subscribers will use Account to open the Stripe customer portal. A refund is not the same as cancellation, and deleting an account does not cancel a billing relationship. Self-serve deletion is available only after checkout authorization, billing-provider identity, and subscription relationships are resolved and the app can verify that state. Read the exact candidate policy in the Terms.
Password access
Recovery is not active yet.
There is no automated reset link or recovery email in this launch candidate. The sign-in page does not pretend otherwise. A controlled, rate-limited recovery route, verified sender, controlled inbox, and generic anti-enumeration response must pass testing before enrollment can open.